Secret Hotel Critic is the mystery shopper for hotels. The anonymous hotel inspector.
Our meticulous critiques identify how to improve your hotel from every angle, and your increase revenue streams.
We've helped hotels around the world identify how they can improve every aspect of their hotel, increase customer-retention, identify new revenue streams and much, much more.
Choose your desired level of critique, and book your Secret Hotel Critic, by clicking here.
Get an in-depth, honest review of every aspect of your hotel, provide valuable feedback to your team, and identify strong & weak points of your hotel.
We increase customer-retention, improve guest satisfaction, provide an honest point-of-view of your guests, and identify potential revenue streams for your hotel.
If the actions you take as a result of our work improves your customer-retention by 1%, increases positive reviews by 5%, and identifies one new revenue stream; there will be a notable return on investment for our wonderful service.